10 day returns on everything, including the bed your dog has already claimed
One tracked service, shipped worldwide and priced by country at checkout. UK orders usually arrive within 7 to 14 working days. Returns stay open for 14 days from delivery.
Every order is tracked. You get the tracking link by email as soon as the parcel is on its way, and the stage of the order shows on your order page the whole way through.
Usually with you in 7 to 14 working days from the day you order, tracked all the way. Each piece is sent to you direct from the maker, which is how we keep the prices where they are; it also means a parcel spends a little longer on the road than a warehouse order would, so we would rather tell you the honest estimate than a hopeful one.
The order goes to the maker as soon as it is paid, and they pack it and send it. The tracking link starts moving once the courier has scanned the parcel; the first scan can take a few days to appear, which is normal.
Everywhere. The rate and the estimate for your country show at checkout as soon as you enter your address. Europe is usually 8 to 16 working days and the rest of the world 10 to 20, and customs can add to that in some countries. We email the tracking link as soon as the parcel ships, so you can follow it from there.
Give it a working day or two past the estimate, then tell us. We will chase the courier ourselves rather than sending you to their contact form. If the parcel is genuinely lost we send a replacement or refund you in full.
You have 14 days from delivery to send something back, the full cancellation period the law gives you on an online order. That is enough to see a piece in your own room and decide.
Return postage is free if the item is faulty, damaged in transit, or simply not what you ordered. Original delivery charges come back too when the whole order goes back within 14 days.
A bed or sofa can come back within the 14 days as long as it is clean and in the state it arrived. Anything chewed through, soiled, or washed at the wrong temperature and shrunk is wear rather than a fault, and cannot come back.
Anything personalised or made to order, such as a box with a name on, cannot be returned unless it is faulty.
Returned items are never sold again as new.
If a seam, zip, fitting or finish fails in normal use, that is a fault, whatever the calendar says. Send us a photo and the order number. We replace it, or refund it if we cannot replace it, and we pay the return postage. Your statutory rights under the Consumer Rights Act 2015 sit on top of everything on this page and are not affected by it.
We do not run a swap process, because it doubles the time you wait. Return the wrong size for a refund and order the right one now, so the new one is on its way before the old one has reached us.