Help

Asked most often

When will my order be sent?

As soon as it is paid, the order goes to the maker, who packs it and sends it direct to you, tracked the whole way. It is usually with you in 7 to 14 working days in the UK, 8 to 16 in Europe and 10 to 20 anywhere else. You get the tracking link by email once it is on its way.

Can I change or cancel an order after paying?

Usually, if you tell us quickly, before the maker has sent it. Send us the order number and say what needs changing. Once a parcel is on its way it has to run its course, then come back as a return.

Do you ship outside the UK?

Yes, we ship worldwide. Delivery is priced by destination and shown at checkout once you choose a country. The 7 to 14 working days on the delivery page is for UK addresses; Europe is usually 8 to 16 and the rest of the world 10 to 20. We email you the tracking link as soon as the parcel ships.

My dog destroyed it. Is that covered?

If a seam, zip or fitting failed in normal use, yes, tell us and we will replace it or refund it. A bed that has been chewed to pieces on purpose is not a fault, but message us anyway. We would rather know which products do not survive a determined chewer.

Is anything you sell tested on animals?

No. Nothing we sell needs it and nothing we sell has been through it. The only testing a pet bed gets is the ordinary kind: an animal either uses it or ignores it.

Do you take trade or wholesale orders?

Not at the moment. Everything is sold here, direct. If that changes, the stockists page will say so first.