Terms of sale

1. Who you are buying from

amalyashop Ltd, registered in England and Wales, company number 14827301, trading as amalia and amalyashop. Our registered office address and VAT registration number are being confirmed and will appear here before the shop takes live orders. In these terms "we" and "us" mean that company, and "you" means the person placing the order.

2. These terms

These terms apply to every order placed through this site. Please read them before you order. We may change them, but the version in force when you place an order is the one that governs it.

You buy as a consumer unless you tell us the order is for a business. Nothing here affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

3. How an order becomes a contract

Adding something to a basket is not an order. Placing an order is an offer to buy. Our order confirmation email acknowledges we have received it, but the contract only exists when we email to say the order has been dispatched.

We can decline an order before that point, for example if an item has just sold out, if we cannot deliver to the address, or if a price on the site was obviously wrong. If we decline, you are not charged, and any authorisation on your card is released.

4. Prices and payment

• Prices are in pounds sterling and include VAT where it applies. Delivery is added at checkout and shown before you pay.
• The price you pay is the one shown when you place the order, even if the price changes afterwards.
• Obvious pricing errors are not binding. If something is listed at a price that is clearly wrong, we will tell you and give you the choice of paying the correct price or cancelling.
• Payment is taken at checkout through our payment provider. We do not hold your card details.
• Discount codes are single use per customer unless stated otherwise, cannot be combined, may carry a minimum spend, and can be withdrawn at any time before an order is placed.

5. Delivery

We deliver within the United Kingdom only. Timings quoted on the delivery page are estimates from the point of dispatch, not guarantees, except for express orders where the next working day service is a term of the contract.

Risk passes to you when the parcel is delivered to the address you gave, including where it is left in a safe place or with a neighbour on your instruction. Ownership passes when we have received payment in full. If nobody is in and the parcel comes back to us, we will re-send it once at no charge.

6. Cancelling and returning

Under the Consumer Contracts Regulations 2013 you may cancel most online orders within 14 days of receiving them, and you then have 14 days to send the goods back.

We give you 60 days instead, as a contractual right on top of the statutory one, and we accept pet items your animal has used provided they have stayed indoors and can be cleaned. The detail, including what we cannot take back and what the return label costs, is on the returns policy page and forms part of these terms.

Made to order and personalised items cannot be cancelled once production starts unless they are faulty. Sealed goods that are not suitable for return on hygiene grounds cannot be returned once opened.

7. Faulty or misdescribed goods

Goods must be as described, fit for purpose and of satisfactory quality. If they are not, the Consumer Rights Act 2015 gives you a short term right to reject within 30 days, and a right to repair or replacement after that. We will not ask you to prove a fault was present at delivery during the first six months.

Wear from ordinary use is not a fault, and neither is damage an animal has deliberately caused. Where the line is unclear we will usually come down on your side.

8. Using the products sensibly

Pet products are sold for domestic use under supervision. Harnesses, collars and leads are walking equipment and are not vehicle restraints unless the product page says the item is crash tested. Toys are not indestructible; check them regularly and take them away when they start to come apart. Candles, diffusers and cleaning products carry their own instructions on the packaging, which are part of using them safely.

9. Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, or for business losses such as lost profit or lost opportunity.

We do not limit liability for death or personal injury caused by our negligence, for fraud, for defective products under the Consumer Protection Act 1987, or for anything else the law does not allow us to limit.

10. Events outside our control

If something beyond our reasonable control delays an order, such as severe weather, a courier strike or a supplier failure, we will contact you as soon as we can and you may cancel for a full refund of anything not yet delivered.

11. Complaints and disputes

Tell us first through the contact form. We acknowledge complaints within two working days and aim to settle them within ten. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, though if you live in Scotland or Northern Ireland you may bring proceedings in your own courts.

12. Other terms

We may transfer our rights and obligations under these terms to another business, and we will tell you if that happens. You may only transfer yours with our written agreement. If a court finds part of these terms unlawful, the rest continues to apply. Delay in enforcing a term is not a waiver of it. The contract is between you and us, and nobody else has a right to enforce it.